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Intelity’s ICE
– the world’s most advanced in-room virtual concierge and back
end monitoring system!
Want to offer
your guests an impressive and easy way to check out, access
valet and room service, and make spa or restaurant reservations,
all from a sleek touch screen installed in their guest rooms?
Would you like
to be able to track and measure all of your hotel’s activities,
modify prices at a moment’s notice, earn some advertising
revenue and send real time, property-wide messages to guests and
staff – all with the push of a button?
Meet the
Interactive Customer Experience Solution, also known as
ICE. ICE was developed by Intelity, an interactive
hospitality technology company based in Orlando, Florida. Since
its launch in late 2008, the system has garnered a lot of
attention for its cutting edge tech and ease of use. ICE’s
components are provided by Dell, Adobe, Microsoft and standard
open-source providers, making it possible for in-house IT staff
to handle the system.
In addition to
the cool touch screen, guests can access the multi-lingual
system from their PDA or laptop. A virtual concierge guides
them through a menu of choices. Real time weather, flight and
attraction information can also be accessed. Non-invasive
advertising can be incorporated, as well as video messages from
the company president, general manager, owners, brides and
grooms, meeting planners... the options are endless!
ICE provides
real time interfacing between property management, food and
beverage, valet, event planning, spa or golf – you can link it
all. The system routes guest and service requests to
appropriate staff through a handheld device, tracks response
time and completion and creates graphs and charts for analysis.
For more information about Intelity’s ICE, visit
www.intelityice.com
or contact Shawn Dagon, Director of Business Development at
Intelity, at 407-965-2205 or 407-267-8711.
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